Support

Public beta feedback

You can send an impression, unclear moment, idea, or reproducible problem through the Lunar Telegram bot. It assigns a report number, shows its status, and lets you add information or delete your data.

For a crash or technical error, you can also use TestFlight. Its report may include useful context about the build and device.

How to contact support

Email hello@tuaev-dev.ru. Use one of these subject lines: “Lunar — sign-in,” “Lunar — bug,” “Lunar — data deletion,” or “Lunar — suggestion.” Briefly describe what happened and when.

• device model and iOS version;
• app version, if available;
• the time and the step after which the problem appeared.

What we can help with

• sign-in and access recovery;
• errors when saving check-ins, Orbit, or history;
• questions about where data is stored and how it is protected;
• exporting or deleting data before you stop using the app.

What helps us resolve an issue

• a clear sequence: “I tapped X, then Y, and saw Z”;
• a screenshot without unnecessary personal data;
• the time the issue occurred, including your time zone.

Security

Support will never ask for your email or Apple ID password, one-time codes, tokens, or private access keys. Ignore such a request and report it to us.

Response time

I try to respond during the next available working hours. During major updates, a response may take several business days.